POD — Proof of Delivery
A proof of delivery is the signed document confirming freight arrived and was accepted, and it is usually the thing a customer requires before they will pay the invoice for it.
In plain terms.
The bill of lading is the contract at pickup; the proof of delivery is the evidence at the other end. Signed by whoever received the freight, it records that the shipment arrived, in what condition, and when.
Commercially it is not paperwork, it is a payment gate. Many customers will not process an invoice without the signed proof attached, which means a POD sitting on a driver's phone is not an administrative loose end — it is unbilled revenue standing still. The gap between delivery and getting the document filed is, for a lot of carriers, the single largest controllable delay in getting paid.
Who deals with it
The driver obtains it, the receiver signs it, billing needs it before the invoice can go out.
When it shows up
At delivery — and then again, repeatedly, as someone chases the driver for the photograph.
What goes wrong
It exists but never gets filed. The freight was delivered days ago, the customer is waiting to be invoiced, and the document is in a camera roll.
How Lanexa handles it.
This lives in Documents, where 30 capabilities are live.