A status of its own
Mark a load TONU and it keeps its record as a final status of its own, rather than disappearing as a plain cancellation.
Every plan
TONU — Truck Ordered, Not Used
TONU — truck ordered, not used — is a charge billed when a customer cancels a load after a truck has been committed to it but before pickup, compensating the carrier for capacity it reserved and can no longer sell.
Also called: TONU fee, truck ordered not used
- Who deals with it
- Dispatch usually knows it happened; billing raises the charge.
- When it shows up
- After a truck is committed and before pickup.
- What usually goes wrong
- It is forgotten. The load is cancelled, everyone moves on, and a charge that was legitimately owed is never raised.
TONU, explained
A customer books a load, you assign a truck and a driver, the driver heads for the pickup — and the load is cancelled. The freight never moves, so there is no line-haul to bill, but the capacity is gone and the truck cannot be resold at short notice. TONU is the charge that covers it.
Whether you can bill it depends on what was agreed, which is why the commitment is worth recording somewhere other than a phone call. And TONU belongs before pickup: once the freight is on the truck, a cancellation is a different conversation.
How Lanexa handles it
This lives mainly in Loads, where 157 catalogued capabilities are live. Each item says which plan it is on.
Only before pickup
TONU is allowed only while a load is pending or dispatched. After pickup Lanexa refuses it — on screen and in the database — because the honest word by then is cancelled.
Every plan
Out of the work pool
TONU and cancelled loads never appear in the pool of loads waiting for a driver.
Start and up
Questions about TONU — Truck Ordered, Not Used
What is TONU in trucking?
TONU — truck ordered, not used — is a charge billed when a customer cancels a load after a truck has been committed to it but before pickup, compensating the carrier for capacity it reserved and can no longer sell.
When can a carrier charge TONU?
When the agreement with the customer provides for it and the load was cancelled after a truck was committed but before pickup.
The amount is whatever was agreed; there is no standard rate.
What is the difference between TONU and a cancelled load?
TONU is a cancellation before pickup that the carrier bills for, because a truck was committed.
A load cancelled after pickup, or one with no charge due, is simply cancelled. Lanexa allows TONU only before pickup.
How is a TONU billed in Lanexa?
Lanexa records the TONU status on the load, and the person billing adds the charge to the invoice.