TONU — Truck Ordered, Not Used
TONU is a charge billed when a load is cancelled after a truck has already been committed to it, compensating the carrier for capacity that was reserved and can no longer be sold.
In plain terms.
A customer books a load, you assign a truck and a driver, the driver heads for the pickup, and then it is cancelled. The freight never moves, so there is no line-haul to bill — but the capacity is gone, the driver has been paid for their day in every practical sense, and the truck cannot be re-sold at short notice.
TONU is the charge that covers it. Whether you can bill it depends on what was agreed, which is exactly why it is worth having the commitment recorded somewhere other than a phone call. A TONU load also needs handling carefully inside a system: it is a real commercial event that should be billable, but it is not a shipment that moved, so it must not appear on the dispatch board or feed driver pay as though it had.
Who deals with it
Billing raises it; dispatch is usually the one who knows it happened.
When it shows up
After a truck has been committed and before the freight moves.
What goes wrong
It gets forgotten. The load is cancelled, everyone moves on, and the charge that was legitimately owed is never raised — which is a quiet, recurring revenue leak.
How Lanexa handles it.
This lives in Billing, where 46 capabilities are live.