Glossary / ACE

ACE — Automated Commercial Environment

ACE is the United States Customs and Border Protection system that carriers file an electronic truck manifest into before a shipment crosses into the US, listing the truck, driver, trailer, shipments and their entry references.

WHO

Who deals with it

The carrier files it, usually the dispatcher, and it is the carrier's legal responsibility rather than the broker's.

WHEN

When it shows up

Before arrival, with a mandatory lead time. Late is treated as not filed.

RISK

What goes wrong

A plate number that does not match the trailer actually hooked, a driver swapped after filing, or a shipment added at the last minute without amending. Each can draw a penalty as well as a delay.

Built from the load you already have
Truck, trailer, driver and shipment details come off the trip record rather than being re-entered into a separate portal.
A lifecycle with the awkward states
Seven states including rejection and amendment after acceptance — the ones that actually happen at a border and that most systems leave you to handle by phone.